Welcome to Custom Captions!

Your premier provider
of a full range of post-production closed captioning services
for video production and broadcast media.

Price Comparison Chart - Price List - Contact us


Paying too much for Closed Captioning?

Is $6 per minute a good price? Is $8? How about $10? $15? $20?

It all depends on what you actually get! Paying extra for transcription?

Is the tape included? How about mailing?

Set-up fees? Minimum amounts?

At Custom Captions we provide closed captions and subtitles at LOW, easy-to-understand rates. We charge a flat rate-per-minute of video time, which INCLUDES ALL COSTS. Simply multiply our rate by the number of minutes in your video to determine your final cost.

No Minimums!

No Set-Up Fees!

No Hassles!

Until now, only the major closed captioning houses
have included all services in truly flat-rate fees!
(Those rates are in the $30 to $35 range.)


Don't pay too much for closed captioning again!

Custom Captions is a premier provider of a full range of post-production captioning services for video production and broadcast media. Our captioning and subtitling services provide an easy and cost-effective way to help you achieve greater exposure and send a positive message about your organization.

The chart below compares Custom Captions rates with other captioning providers.
You will love our rates!

Price Comparison Chart


ACTUAL COSTS FOR POP-UP CAPTIONING

 
Custom Captions
NAD Approved

Competitor #1
NAD Approved

Competitor #2
NAD Approved

Five National Leaders
NAD Approved

Captioning
$15-20/minute
8/minute
$10-15/minute
$30-35/min
Transcription
*
$3/minute
$3/minute
*
Set-up Fee
*
$150
*
*
Minimum


$300

Encoding
*
*
$75 - 150
*
Proof VHS
*
*
*
*
Mailing Proof
*
$20
$20
*
Betacam Tape
*
$20-45
$20-45
*
Mailing Betacam
*
$20
$20
*

Video Length

15 minute
20 minute
30 minute
45 minute
60 minute

Total

$300
400
450
675
900

Actual
cost/min
$20
20
15
15
15

Total

$375
430
555
730
895

Actual
cost/min
$25.00
21.50
18.50
16.23
14.91

Total

$ 480
495
540-600
830-910
1,015-1,135

Actual
cost/min
$32.00
24.75
18.00-20.00
18.22-20.23
16.92-18.92

Total

$450 - 525
500 - 700
900-2,050
1,350-1,575
1,800-2,100

Actual
cost/min
$30-35
30-35
30-35
30-35
30-35

*service included without additional charge


We believe our pricing philosophy supports our goal:


We want to be your captioning and subtitling provider.

We provide the highest quality captioning and subtitling at easy-to-understand low rates.

Many captioning services quote enticingly low price-per-minute rates then tack on additional fees. Total costs escalate as charges are added for transcriptions, set-up fees, tape costs, and mailing fees.

We charge a flat rate per minute of video time, which includes all costs. Multiply our rate by the number of minutes in your video to calculate your final cost.

 

PRICE LIST

Closed Captioning - Roll-Up $10.00/minute – 60+ minutes
$12.00/minute – less than 60 minutes
Closed Captioning/Subtitling - Pop-On $15/minute – 30+ minutes
$20/minute – less than 30 minutes
Open Captioning - Pop-On
(There is no black box around captions.)
$15/minute – 30+ minutes
$20/minute – less than 30 minutes
Pricing Includes:
Formatted captions
Script transcription or verification
Punctuation review
Electronic copy of proof script
Synchronized captioning
Electronic reading speed check
Complimentary VHS proof copy
Return mailing costs
Final master or formatting
You Provide:
finished Betacam or DigiBeta
master with continuous time code


media file for DVD/webcasts


VHS copy of the master with
the master’s time code on left
audio track at -5 dB, and mixed
audio on dub w/timecode
on the right audio track
You Receive:
your original plus Betacam or
DigiBeta encoded master or
compatible authoring file

compatible formatting
and authoring file

SVHS or VHS captioned video

Advertising Spots ------ $125.00 each
(10 or 30 seconds) ----($30 for each additional beta tape)
WE MUST PASS ALONG THE EXACT RETURN SHIPPING CHARGES

Caption Retrieval and File Conversion

With caption retrieval we can help you reliably restructure existing captions or update information in new versions of productions. We can subtitle previously captioned productions without starting over. We convert captioned videos to DVD format. These time-saving methods are very economical! Bulk rates are available.

Retrieval & Conversion
 
Retrieval
Conversion
Conversion
30 minute
$ 75
$ 75
$ 150
60 minute
100
100
200
90 minute
125
125
250
120 minute
150
150
150
Translations Available
Spanish, French, German $20-30/minute
(depending on content)

 

Caption Editing

If you choose to do any part of the captioning process yourself, we can help with transcribing, punctuating, editing, caption formatting, reading-speed editing, or encoding.

We fix captions done by others. Call for prices.

Closed Captioning (Economy Roll-Up) -- $6.00/minute

Custom Captions offers a bulk rate of $6.00/video minute on VHS jobs over 20 hours.You provide a video with continuous timecode; we transcribe it and caption it in roll-up format.

* 20 hour minimum * Software generated line breaks * 10-12 working days


Terms: We accept MasterCard, Visa, or checks at time of delivery.

Why such low prices?

We want your repeat business and referrals.

Our overhead is low.

Currently working on a project?

Contact us now!
customerservice@customcaptions.com
801-370-9878 (Mountain time zone)


Isn't all captioning the same?

Similar-Yes, Equal-No
Test it by turning off the sound.


Post-production captioning should be error-free, easy to read, properly punctuated, checked for reading speed, and located on the screen without conflicting with the visual message. Real-time captioning can't always meet that standard. And we don't expect it to.

Professional videos deserve professional captioning.


Who determines the standard of quality
in the captioning industry?

The National Association of the Deaf has established captioning standards
for those who caption programs for their loan library.

These are the highest standards in the industry.

Most captioning services are aware of these standards

However, less than 10% have passed the test and become certified.

Custom Captions is a regular captioning vendor
for the National Association of the Deaf
and an approved vendor for the U.S. Dept. of Education.*


What is the generally accepted standard
for captioning?

Post-production captioning typically includes:
Correct spelling and punctuation
Proper placement on screen
Speaker identification
Synchronized timing
Up to 32 characters per line
(computer-generated line breaks)


How does the National Association of the Deaf standard differ?

Primarily in the readability and flow that are similar to the way we speak.

Personal attention to phrasing and punctuation

No computer-generated line breaks

Reduced distraction for hearing viewers
because captions match more closely with the audio

Requires human editing
More expensive to meet the NAD standard
Results in easy-reading, narrative captions

Premium quality!


Open or closed captions?

Open captions are always visible.
Closed captions are a selected option from TV menus.
We can do either, you choose.


Do you want roll-up or pop-on formatting?

Roll-up captions show individual lines coming onto the screen,
then rolling up, making room for new text.

Roll-up captions are typically used for real-time news,
sports, and distance-learning educational programs.

Roll-up line breaks are machine-generated, leading to lower costs.

Pop-up formatting shows individual captions popping onto the screen
and off again, making room for new ones.

Using pop-up captions, line breaks can be generated by machine
(short-cut and cheaper)
or hand-edited, creating an easy-to-read and a more preferred finished product.

Timing and synchronization are more controlled when hand edited.
Editor can place captions on-screen so graphics can still be seen
Hand editing creates premium captioning!!


Why should your captioning service
pay any less attention to details than you do?

Your script has been carefully written to be heard clearly.
It should be captioned with the same detail.

We think line breaks are best determined by a human editor
and not computer-generated according to the number of characters in a line.

Focusing on small details makes reading your message
almost as easy as hearing it.


These are examples of pop-on captioning

COMPUTER-GENERATED
CAPTION BREAKS

Your script has been carefully
written to be heard clearly.

It should be captioned
with the same detail.

We think line breaks are best
determined by a human editor

and not computer generated
according to the number
of characters in a line.

Focusing on small
details makes reading

your message almost as
easy as hearing it.
FORMATTED BY
CUSTOM CAPTIONS


Your script
has been carefully written

to be heard clearly.

It should be captioned
with the same detail.

We think line breaks
|
are best determined
by a human editor

and not
computer generated

according to the number
of characters in a line.

Focusing on small details
makes reading your message

almost as easy
as hearing it.

ROLL-UP FORMATTING SAMPLE

Your script has been carefully
written to be heard clearly.
It should be captioned with the
same detail. We think line
breaks are best determined by a
editor and not computer
generated according to the
number of characters in a line.
Focusing on small details makes
reading your message almost as
easy as hearing it


Done correctly, post-production captioning is an art,
not simply adding text to a video.

Skillful captioning enhances rather than detracts from the program.


Do you need to choose
between good quality and low prices?

Your audience will always choose quality,
easy-to-read captions.

Your accountant will always choose low prices.
With Custom Captions, you can have both!
You can afford great captioning.


Should you caption?

One in ten Americans is hearing impaired. (22 million)

25% of American television sets use the closed caption feature daily.

Who uses closed captioning?
Deaf and hearing-impaired individuals
People learning English
Improving reading skills
People in difficult listening environments

The law requires captions in more and more applications.
The FCC requires captions in most broadcast and cablecast situations.
(www.fcc.gov/cgb/dro/caption.html)

The Americans with Disability Act
requires captioning in many non-broadcast situations.
(www.usdoj.gov/crt/ada/adahom1.htm)


Are there any tax credits for captioning my project?

Yes
Small businesses may take an annual tax credit
for making their businesses accessible to persons with disabilities.
(50% of expenditures over $250 not to exceed $10,250)
(www.dol.gov/odep/pubs/ek97/tax.htm)


What about convenience?

Across town or across the country,
we are as close as a telephone, post office, or the internet.

Our formats are compatible with most DVD-authoring systems.

BetaCam, DigiBeta, Media Files, VHS, SVHS


How long will it take?

Typically 3-5 working days for videos
Just a day for TV ads
We will meet your deadline!

Are you currently working on a project?

Send us your video, and we'll caption or subtitle it for you.

Contact us now!
customerservice@customcaptions.com
801-370-9878 (Mountain time zone)


What about subtitles?

Verbatim or edited versions
We can subtitle a captioned program inexpensively


What other services do we offer?

Verbatim transcription
Spanish, French, German subtitles
Caption retrieval and conversion
Competitive rates


Creating TV ads?

FedEx is the key.
Allow one working day.
We can make all needed TV masters.
Shipping charges are extra.


Producing an infomercial?

We edit for reading speed.
We can caption verbatim or edited.
We identify speakers.
We assure proper screen placement.


Working on a documentary?

Captions should complement, not compete with your message.
Easy-to-read, narrative captions
No hassle arrangements, just one call does it.

Are you doing educational
or distance-learning programs?

Custom Captions has great rates for large projects.
Call for a consultation.


What do we need from you?

All tape formats are accepted

Your master tape or VHS copy
with continuous time code


What if there is a problem with your time code?

No problem
We can correct time code problems
But doing so adds another generation to your production


What do you receive from us?

Your original plus
BetaCam or DigiBeta encoded master or
Compatible authoring file or
SVHS or VHS captioned video

Complete customer satisfaction

Think you're too small?

Video productions are made to last.
Captions last as long as your video.

Apply the finishing touch of professional, easy-to-read captions.

The pain of poor quality remains
long after the thrill of a cheap price is gone.


How about converting from video to DVD?

Sure
One day turn-around time
Format of your choice


Can we change a segment of a production
without starting over?

Yes, usually at great savings.
Give us a call.

Can we fix someone else's error?

Yes
Let's visit.
There are a few variables that may save you money.

Who is Custom Captions?

Regular captioning provider for the National Association of the Deaf*
Four-year-old company
Trained, customer-service oriented staff
Your new captioning provider


Currently working on a project?

Contact us now.

email

801-370-9878
(Mountain time zone)

458 South 2470 West
Provo, UT 84601



*Custom Captions is an approved captioning service vendor for the Captioned Media Program, which is administered by the National Association of the Deaf. This does not imply an endorsement by the Department of Education.